Articles

503 valid RCPT command must precede DATA

This error usually appears when an email client tries to send a message before completing SMTP...

550 Authentication is required for relay

This error can appear when sending email from a mail client that is not configured to use SMTP...

550 From domain must match authenticated domain

This error appears when the domain in the from address does not match the domain being used to...

550 Sender is not allowed

This error normally indicates that the sender address or domain has been blocked because of a...

554 Sending address not accepted due to spam filter

This error is usually returned when a remote SMTP server attempts to deliver email to Webby mail...

Common issues experienced when setting up email accounts

Most email setup problems are caused by one of a few common mistakes: Using the wrong incoming...

Configuration of email accounts

Before troubleshooting a mailbox configuration issue, note that repeated failed login attempts...

Diagnosing email account setup issues

When reporting an email setup problem, it is important to provide complete and accurate...

Diagnosing email delivery issues

When reporting an email delivery problem, always provide accurate technical details about the...

How to adjust MagicSpam Pro spam settings for your domain

If legitimate email is being sent to spam, you may need to lower or adjust the spam filtering...

How to manage a compromised email account

If a mailbox has been suspended because of spam activity or suspected compromise, you must secure...

How to set up MX records when using Cloudflare

If your domain uses Cloudflare for DNS, you must make sure the MX records point to the correct...

Message has lines too long for transport - how to resolve

This error can appear when Outlook or another mail client sends a message with line wrapping that...