When reporting an email setup problem, it is important to provide complete and accurate information.
Only supplying the email address is usually not enough to diagnose the issue properly.
When contacting support, include the mailbox address, the username being used, the public IP address, the incoming server name and port, the outgoing server name and port, and a screenshot of the account settings inside the mail application.
Providing these details from the start makes it much faster to identify whether the issue is related to server settings, authentication, blocked access, or the mail client itself.
