Most email setup problems are caused by one of a few common mistakes:

  • Using the wrong incoming or outgoing server name
  • Using the wrong ports or encryption settings
  • Leaving SMTP authentication disabled
  • Using the full email address in one field and only the mailbox name in another when the application expects one format consistently
  • Typing the password incorrectly
  • Trying to connect from an IP address that has been blocked after repeated failed login attempts

Before raising a support request, review all settings carefully and compare them with the official settings for the mailbox.

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