/support
Tell us what’s gone wonky.
Raise a support ticket in under a minute. You’ll get a random Webby ticket ID, a private tracking link, live status updates and your current position in the support queue.
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What can we help with?
already raised one?
Jump back into your ticket.
Use your Webby ticket ID and the email address you submitted it with. Your emailed private link is even quicker.
Find my ticketportal unavailable?
Email fallback.
If you can’t use the ticket portal, email us. Include your ticket ID in the subject if you already have one.
Email supportqueue position
No mystery black hole.
Open tickets show a clear queue status and response expectation. Urgent service-affecting issues are prioritised ahead of routine requests.