At Webby, we take security and compliance seriously. To protect our platform and customers, we may require identity and account verification (KYC) before activating or continuing services.
Why is verification required?
Verification helps us prevent fraud and payment abuse, protect our infrastructure and customers, comply with legal and regulatory requirements, and maintain a safe and professional hosting environment.
When is verification required?
Verification may be requested during new order processing, after payment review, if an order is flagged for manual review, for high-risk or high-value transactions, or at any time for compliance or security reasons.
Verification process
We may require contact verification (email and/or phone), payment review to screen for fraud or unusual activity, and identity verification which may include a government-issued photo ID and a selfie or liveness check. All documents are handled securely and confidentially.
Additional information (if required)
In some cases, we may request proof of address (such as a utility bill or bank statement), business registration documents, VAT or tax information, or a description of your intended service use.
Existing customers
We may request updated verification from existing clients to keep records accurate, meet compliance requirements, or address account or service concerns.
Account approval
Submitting verification does not guarantee approval. Accounts are assessed based on verification results, payment validation, risk indicators, intended usage, and compliance requirements. Webby reserves the right to approve, reject, suspend, or terminate any service.
Unverified accounts
If verification is not completed, we may delay service activation, restrict access to services, suspend or terminate accounts, or refuse refunds where permitted.
Compliance & restrictions
We may refuse or restrict service due to legal or regulatory requirements, sanctions or restricted regions, or fraud and abuse risk.
Data protection
Your data is handled securely in accordance with our Privacy Policy. Documents are stored securely, access is restricted, and data is retained only as necessary.
Verification timeframes
Typical processing times are: contact verification within minutes, identity verification within a few hours, and manual review within 1–2 business days.
Tips for faster verification
To avoid delays, ensure your information is accurate, your ID is valid and clearly visible, avoid using VPNs or proxies during signup if possible, and complete verification steps promptly.
Need help?
If you have any questions, please open a support ticket via your client area.
