:root{
  --sd-green:#166534;
  --sd-green-dark:#14532d;
  --sd-mint:#dcfce7;
  --sd-paper:#f7f8f5;
  --sd-ink:#18211b;
  --sd-muted:#64748b;
  --sd-border:#e2e8f0;
  --sd-border-strong:#cbd5e1;
  --sd-shadow:0 8px 24px rgba(24,33,27,.065);
}
.support-public{font-family:"Lato",ui-sans-serif,system-ui,sans-serif;background:var(--sd-paper);color:var(--sd-ink);letter-spacing:0}
.support-public .sd-public-main{min-height:55vh}
.support-public .wrap{width:min(1280px,calc(100% - 32px));margin:0 auto}
.support-public .hero{background:#fff;border-bottom:1px solid var(--sd-border);padding:58px 0}
.support-public .hero-grid{display:grid;grid-template-columns:minmax(0,1.15fr) minmax(320px,.85fr);gap:48px;align-items:center}
.support-public .eyebrow{font-size:11px;line-height:1.2;font-weight:700;text-transform:uppercase;letter-spacing:.11em;color:var(--sd-green)}
.support-public .hero h1,.support-public .ticket-top h1{margin:12px 0 18px;font-size:clamp(40px,5.4vw,68px);line-height:1.02;font-weight:700;letter-spacing:-.045em;color:var(--sd-ink)}
.support-public .lead{max-width:760px;margin:0;font-size:18px;line-height:1.65;font-weight:400;color:var(--sd-muted)}
.support-public .actions{display:flex;align-items:center;flex-wrap:wrap;gap:10px;margin-top:24px}
.support-public .btn{display:inline-flex;align-items:center;justify-content:center;gap:7px;min-height:42px;padding:10px 16px;border:1px solid var(--sd-green);border-radius:12px;background:var(--sd-green);color:#fff;text-decoration:none;font-size:13px;font-weight:700;line-height:1.2;cursor:pointer;transition:.16s ease}
.support-public .btn:hover{background:var(--sd-green-dark);border-color:var(--sd-green-dark);transform:translateY(-1px)}
.support-public .btn.light{background:#fff;color:var(--sd-ink);border-color:var(--sd-border-strong)}
.support-public .btn.light:hover{background:#f0fdf4;border-color:var(--sd-green)}
.support-public .btn.danger{background:#b42318;border-color:#b42318}
.support-public .terminal{overflow:hidden;border:1px solid var(--sd-border);border-radius:20px;background:#fff;box-shadow:var(--sd-shadow)}
.support-public .terminal .bar{padding:13px 16px;background:#111827;color:#bbf7d0;font-size:12px;font-weight:600}
.support-public .terminal .body{padding:18px}
.support-public .statline{display:flex;align-items:flex-start;justify-content:space-between;gap:18px;padding:10px 0;border-bottom:1px solid #eef2f6;font-size:12px;font-weight:400}
.support-public .statline:last-child{border-bottom:0}
.support-public .statline b,.support-public .statline strong{max-width:66%;text-align:right;font-weight:700}
.support-public .green{color:var(--sd-green)}
.support-public .section{padding:46px 0}
.support-public .grid2{display:grid;grid-template-columns:minmax(0,1.5fr) minmax(280px,.65fr);gap:24px;align-items:start}
.support-public .stack{display:flex;flex-direction:column;gap:16px}
.support-public .card{min-width:0;padding:24px;border:1px solid var(--sd-border);border-radius:20px;background:#fff;box-shadow:var(--sd-shadow)}
.support-public .card h1,.support-public .card h2,.support-public .card h3{margin-top:0;color:var(--sd-ink)}
.support-public .card h2{margin-bottom:16px;font-size:28px;line-height:1.16;font-weight:700;letter-spacing:-.025em}
.support-public .card h3{margin-bottom:10px;font-size:20px;line-height:1.25;font-weight:700;letter-spacing:-.018em}
.support-public .card p{line-height:1.6}
.support-public .muted{color:#667085;font-weight:400}
.support-public .small{font-size:12px}
.support-public .mono{font-family:"Lato",ui-sans-serif,system-ui,sans-serif}
.support-public .form-grid{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:15px 16px}
.support-public .field{display:flex;min-width:0;flex-direction:column;gap:6px}
.support-public .field.full{grid-column:1/-1}
.support-public label{display:block;margin:0;color:#344054;font-size:12px;font-weight:600;line-height:1.35;text-transform:none;letter-spacing:0}
.support-public input,.support-public select,.support-public textarea{display:block;width:100%;min-width:0;margin:0;border:1px solid var(--sd-border-strong)!important;border-radius:12px!important;background:#fff;padding:12px 13px;color:var(--sd-ink);font:400 14px/1.4 "Lato",ui-sans-serif,system-ui,sans-serif;box-shadow:none}
.support-public input:focus,.support-public select:focus,.support-public textarea:focus{outline:none;border-color:var(--sd-green)!important;box-shadow:0 0 0 3px rgba(22,101,52,.09)!important}
.support-public textarea{min-height:140px;resize:vertical}
.support-public input[type=file]{padding:10px;background:#f8fafc}
.support-public .honeypot{position:absolute!important;left:-9999px!important;width:1px!important;height:1px!important;overflow:hidden!important}
.support-public #new-ticket form{margin-top:16px}
.support-public .alert{margin:0 0 18px;padding:12px 14px;border:1px solid var(--sd-border-strong);border-radius:12px;background:#fff;font-size:13px;line-height:1.5}
.support-public .alert.success{background:#f0fdf4;border-color:#bbf7d0}
.support-public .alert.error{background:#fef2f2;border-color:#fecaca;color:#991b1b}
.support-public .badge{display:inline-flex!important;align-items:center;width:auto!important;min-width:0!important;padding:3px 7px!important;border:1px solid currentColor;border-radius:999px;font-size:9px!important;font-weight:700!important;line-height:1.2!important;letter-spacing:.02em!important;text-transform:uppercase;white-space:nowrap}
.support-public .badge-green{color:#166534;background:#dcfce7}
.support-public .badge-blue{color:#175cd3;background:#eff8ff}
.support-public .badge-amber{color:#b54708;background:#fffaeb}
.support-public .badge-slate{color:#475467;background:#f2f4f7}
.support-public .badge-dark{color:#fff;background:#111827}
.support-public .ticket-incidents{overflow:hidden;margin:0 0 18px;border:1px solid var(--sd-border);border-radius:14px;background:#fff}
.support-public .ticket-incidents-head{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:11px 13px;background:#f8fafc;border-bottom:1px solid var(--sd-border)}
.support-public .ticket-incidents-head strong{font-size:12px;font-weight:700}
.support-public .live-dot{display:inline-block;width:8px;height:8px;margin-right:7px;border-radius:50%;background:#16a34a;box-shadow:0 0 0 3px rgba(22,163,74,.10)}
.support-public .ticket-incident{padding:14px;border-top:1px solid var(--sd-border)}
.support-public .ticket-incident:first-of-type{border-top:0}
.support-public .ticket-incident[hidden]{display:none}
.support-public .ticket-incident.incident-major{background:#fef2f2}
.support-public .ticket-incident.incident-degraded{background:#fffbeb}
.support-public .ticket-incident.incident-notice{background:#eff6ff}
.support-public .ticket-incident-top{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:7px}
.support-public .ticket-incident>strong{display:block;font-size:13px;font-weight:700}
.support-public .ticket-incident p{margin:5px 0 8px;font-size:12px}
.support-public #noMatchingIncident{padding:12px}
.support-public .ticket-top{display:flex;align-items:flex-start;justify-content:space-between;gap:24px}
.support-public .ticket-ref{font-size:12px;font-weight:700;color:var(--sd-green)}
.support-public .queue-box{min-width:235px;padding:16px;border:1px solid #bbf7d0;border-radius:16px;background:#f0fdf4}
.support-public .queue-box strong{display:block;margin:5px 0;font-size:16px;font-weight:700}
.support-public .ticket-meta{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px;margin:20px 0}
.support-public .meta{min-width:0;padding:12px;border:1px solid var(--sd-border);border-radius:14px;background:#fff}
.support-public .meta span{display:block;margin-bottom:4px;color:#667085;font-size:10px;font-weight:600;text-transform:uppercase;letter-spacing:.04em}
.support-public .meta strong{display:block;overflow-wrap:anywhere;font-size:13px;font-weight:600}
.support-public .thread{display:flex;flex-direction:column;gap:12px;margin-top:20px}
.support-public .message{padding:17px;border:1px solid var(--sd-border);border-radius:16px;background:#fff;box-shadow:0 5px 16px rgba(24,33,27,.045)}
.support-public .message.admin{border-left:4px solid var(--sd-green)}
.support-public .message.system{background:#f8fafc}
.support-public .message-head{display:flex;justify-content:space-between;gap:12px;margin-bottom:8px;font-size:11px}
.support-public .message-head strong{font-weight:700}
.support-public .message-body{white-space:pre-wrap;font-size:14px;line-height:1.65}
.support-public .split{display:grid;grid-template-columns:minmax(0,1fr) 320px;gap:20px}
.support-public footer h3{letter-spacing:0}
.support-public footer p{line-height:1.6}
.support-public footer a{text-decoration:none}

@media(max-width:1000px){
  .support-public .hero-grid,.support-public .grid2,.support-public .split{grid-template-columns:1fr}
  .support-public .terminal{max-width:none}
}
@media(max-width:760px){
  .support-public .hero{padding:42px 0}
  .support-public .section{padding:34px 0}
  .support-public .card{padding:20px;border-radius:17px}
  .support-public .form-grid{grid-template-columns:1fr}
  .support-public .field.full{grid-column:auto}
  .support-public .ticket-meta{grid-template-columns:1fr 1fr}
}
@media(max-width:560px){
  .support-public .wrap{width:min(100% - 24px,1280px)}
  .support-public .hero h1,.support-public .ticket-top h1{font-size:38px}
  .support-public .lead{font-size:16px}
  .support-public .ticket-top{flex-direction:column}
  .support-public .queue-box{width:100%;min-width:0}
  .support-public .ticket-meta{grid-template-columns:1fr}
  .support-public .actions .btn{width:100%}
}

.support-public .ticket-form-footer{display:flex;align-items:center;justify-content:space-between;gap:18px;margin-top:16px;padding-top:16px;border-top:1px solid var(--sd-border)}
.support-public .ticket-form-footer p{margin:0;max-width:72%}
.support-public .login{width:min(560px,100%);margin:0 auto}
.support-public .login h1{margin:8px 0 12px;font-size:36px;line-height:1.1;font-weight:700;letter-spacing:-.03em}
.support-public .amber{color:#b54708}
@media(max-width:560px){
  .support-public .ticket-form-footer{align-items:stretch;flex-direction:column}
  .support-public .ticket-form-footer p{max-width:none}
  .support-public .ticket-form-footer .btn{width:100%}
}

/* v34 My Support */
.support-public .customer-portal-list{display:flex;flex-direction:column}
.support-public .portal-ticket-row{display:flex;align-items:center;justify-content:space-between;gap:18px;padding:14px 0;border-bottom:1px solid var(--sd-border);text-decoration:none}
.support-public .portal-ticket-row:last-child{border-bottom:0}
.support-public .portal-ticket-row>div{display:flex;flex-direction:column;gap:3px;min-width:0}
.support-public .portal-ticket-row strong{font-size:14px;font-weight:700;color:var(--sd-ink)}
.support-public .portal-ticket-row small{font-size:11px;color:var(--sd-muted)}
.support-public .portal-ticket-row:hover strong{color:var(--sd-green)}
@media(max-width:560px){.support-public .portal-ticket-row{align-items:flex-start;flex-direction:column}}