*{box-sizing:border-box}html{scroll-behavior:smooth}body{margin:0;background:#f7f8f5;color:#18211b;font-family:Lato,-apple-system,BlinkMacSystemFont,'Segoe UI',Arial,sans-serif;letter-spacing:-.01em}::selection{background:#166534;color:#fff}.wrap{width:min(1280px,calc(100% - 32px));margin:auto}.mono{font-family:inherit}.green{color:#166534}.small{font-size:12px}.muted{color:#667085}a{color:inherit}.site-head{position:sticky;top:0;z-index:50;background:rgba(255,255,255,.95);backdrop-filter:blur(12px);border-bottom:1px solid #e2e8f0}.head-in{min-height:74px;display:flex;align-items:center;justify-content:space-between;gap:24px}.brand{display:flex;align-items:center;gap:11px;font-size:29px;font-weight:900;text-decoration:none;letter-spacing:-.035em}.brand svg,.footer-brand svg{width:36px;height:36px;fill:#166534}.brand svg path,.footer-brand svg path{fill:none;stroke:#111827;stroke-width:3;stroke-linecap:round}.brand small{font-size:11px;letter-spacing:.08em;color:#667085}.site-head nav{display:flex;gap:28px;align-items:center;font-size:14px;font-weight:700}.site-head nav a{text-decoration:none}.site-head nav a:hover,.site-head nav a.active{color:#166534}.head-actions{display:flex;gap:10px}.header-btn{border:1px solid #cbd5e1;background:#fff;border-radius:12px;padding:10px 14px;text-decoration:none;font-size:13px;font-weight:700}.header-btn:hover{border-color:#166534;background:#dcfce7}.header-btn.primary{background:#166534;color:#fff;border-color:#166534}.mobile-nav-btn{display:none;border:1px solid #cbd5e1;background:#fff;border-radius:12px;padding:9px 12px;font-size:20px}.mobile-nav{display:none;background:#fff;border-top:1px solid #e2e8f0;padding:12px 16px}.mobile-nav.open{display:grid;gap:7px}.mobile-nav a{border:1px solid #e2e8f0;border-radius:12px;padding:11px;text-decoration:none;font-weight:700}.service-strip{background:rgba(220,252,231,.72);border-bottom:1px solid #dcfce7}.service-strip .wrap{display:flex;justify-content:space-between;gap:16px;padding:10px 0;font-size:13px}.service-strip span:first-child{font-weight:700;color:#166534}
.hero{background:#fff;border-bottom:1px solid #e2e8f0;padding:64px 0}.hero-grid{display:grid;grid-template-columns:1.15fr .85fr;gap:48px;align-items:center}.eyebrow{font:700 12px inherit;text-transform:uppercase;letter-spacing:.12em;color:#166534}.hero h1,.ticket-top h1{font-size:clamp(42px,6vw,72px);line-height:.98;letter-spacing:-.05em;margin:14px 0 20px}.lead{font-size:19px;line-height:1.7;color:#475467;max-width:760px}.actions{display:flex;gap:10px;flex-wrap:wrap}.btn{display:inline-flex;align-items:center;justify-content:center;gap:7px;border:1px solid #166534;background:#166534;color:#fff;border-radius:12px;padding:12px 17px;text-decoration:none;font-weight:900;font-size:13px;cursor:pointer;transition:.18s ease}.btn:hover{transform:translateY(-1px);background:#111827;border-color:#111827}.btn.light{background:#fff;color:#18211b;border-color:#cbd5e1}.btn.light:hover{background:#dcfce7;border-color:#166534;color:#18211b}.btn.danger{background:#b42318;border-color:#b42318}.terminal,.card{border:1px solid #e2e8f0;background:#fff;border-radius:24px;box-shadow:0 18px 45px rgba(24,33,27,.10)}.terminal{overflow:hidden}.terminal .bar,.panel-title{background:#111827;color:#bbf7d0;padding:13px 17px;font:700 12px inherit}.terminal .body{padding:22px}.statline{display:flex;justify-content:space-between;gap:20px;padding:12px 0;border-bottom:1px solid #e5e7eb;font:600 13px inherit}.statline:last-child{border:0}.section{padding:52px 0}.grid2{display:grid;grid-template-columns:1fr 1fr;gap:24px}.card{padding:27px}.card h1,.card h2,.card h3{margin-top:0}.card h2{font-size:30px;letter-spacing:-.03em}.card h3{font-size:23px;letter-spacing:-.025em}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}.field{display:flex;flex-direction:column;gap:7px}.field.full{grid-column:1/-1}label{font-size:12px;font-weight:900;text-transform:uppercase;letter-spacing:.08em}input,select,textarea{width:100%;border:1px solid #cbd5e1;background:#fff;padding:13px 14px;font:inherit;border-radius:12px;outline:none;transition:.18s ease}input:focus,select:focus,textarea:focus{border-color:#166534;box-shadow:0 0 0 4px #dcfce7}textarea{min-height:150px;resize:vertical}.honeypot{position:absolute!important;left:-9999px!important}.alert{border:1px solid #cbd5e1;border-radius:16px;padding:14px 16px;margin:0 0 20px;background:#fff}.alert.success{background:#dcfce7;border-color:#86efac}.alert.error{background:#fee4e2;border-color:#fda29b}.badge{display:inline-flex;padding:5px 8px;border:1px solid currentColor;border-radius:999px;font:700 10px inherit;text-transform:uppercase;letter-spacing:.04em}.badge-green{color:#166534;background:#dcfce7}.badge-blue{color:#175cd3;background:#eff8ff}.badge-amber{color:#b54708;background:#fffaeb}.badge-slate{color:#475467;background:#f2f4f7}.badge-dark{color:#fff;background:#111827}.ticket-top{display:flex;justify-content:space-between;gap:22px;align-items:flex-start}.ticket-ref{font:800 13px inherit;color:#166534}.queue-box{border:1px solid #86efac;background:#dcfce7;padding:18px;border-radius:20px;min-width:240px;box-shadow:0 8px 24px rgba(22,101,52,.10)}.queue-box strong{display:block;font-size:17px;line-height:1.3;margin:7px 0}.thread{display:flex;flex-direction:column;gap:14px;margin-top:24px}.message{border:1px solid #e2e8f0;background:#fff;border-radius:18px;padding:19px;box-shadow:0 8px 22px rgba(24,33,27,.06)}.message.admin{border-left:5px solid #166534}.message.system{background:#f8fafc}.message-head{display:flex;justify-content:space-between;gap:12px;margin-bottom:10px;font-size:12px}.message-body{white-space:pre-wrap;line-height:1.65}.ticket-meta{display:grid;grid-template-columns:repeat(4,1fr);gap:11px;margin:22px 0}.meta{border:1px solid #e2e8f0;background:#fff;border-radius:16px;padding:14px}.meta span{display:block;color:#667085;font:700 10px inherit;text-transform:uppercase;letter-spacing:.07em;margin-bottom:5px}.meta strong{font-size:14px}.split{display:grid;grid-template-columns:minmax(0,1fr) 340px;gap:20px}.stack{display:flex;flex-direction:column;gap:16px}
.ticket-incidents{border:1px solid #e2e8f0;background:#fff;border-radius:18px;margin:0 0 22px;overflow:hidden}.ticket-incidents-head{display:flex;justify-content:space-between;align-items:center;gap:12px;background:#111827;color:#fff;padding:12px 14px}.ticket-incidents-head .muted{color:#cbd5e1}.live-dot{display:inline-block;width:9px;height:9px;background:#86efac;border-radius:50%;margin-right:8px;box-shadow:0 0 0 4px rgba(134,239,172,.15)}.ticket-incident{padding:16px;border-top:1px solid #e2e8f0}.ticket-incident[hidden]{display:none}.ticket-incident.incident-major{background:#fee4e2}.ticket-incident.incident-degraded{background:#fffaeb}.ticket-incident.incident-notice{background:#eff8ff}.ticket-incident-top{display:flex;justify-content:space-between;gap:10px;align-items:center;margin-bottom:9px}#noMatchingIncident{padding:14px}
footer{background:#fff;border-top:1px solid #e2e8f0;margin-top:44px}.footer-grid{display:grid;grid-template-columns:1.5fr 1fr 1fr 1fr;gap:36px;padding:46px 0}.footer-grid>div{display:flex;flex-direction:column;gap:9px}.footer-grid a{text-decoration:none;color:#667085}.footer-grid a:hover{color:#166534}.footer-grid p{color:#667085;margin:3px 0;line-height:1.6}.footer-brand{display:flex;align-items:center;gap:10px;font-size:26px;font-weight:900}.footer-bottom{border-top:1px solid #e2e8f0;padding:20px 0 28px;display:flex;justify-content:space-between;color:#667085;font-size:12px}
/* admin */.admin-head .head-in{min-height:72px}.admin-user{display:flex;align-items:center;gap:13px;font-size:12px;font-weight:700}.admin-user a{text-decoration:none;color:#667085}.admin-shell{display:grid;grid-template-columns:230px minmax(0,1fr);min-height:calc(100vh - 114px)}.sidebar{background:#fff;border-right:1px solid #e2e8f0;padding:20px 14px}.sidebar-label{padding:18px 12px 7px;color:#98a2b3;font:700 10px inherit;text-transform:uppercase;letter-spacing:.12em}.sidebar-label:first-child{padding-top:3px}.sidebar a{display:block;color:#344054;text-decoration:none;padding:10px 12px;margin:2px 0;border-radius:10px;font-size:13px;font-weight:700}.sidebar a:hover{background:#f2f4f7}.sidebar a.active{background:#dcfce7;color:#166534}.admin-main{padding:28px;min-width:0}.kpis{display:flex;flex-wrap:wrap;gap:10px}.kpi{width:150px;min-height:84px;background:#fff;border:1px solid #e2e8f0;padding:13px 14px;border-radius:14px;box-shadow:0 5px 16px rgba(24,33,27,.055)}.kpi span{font:700 10px inherit;text-transform:uppercase;letter-spacing:.05em;color:#667085}.kpi strong{font-size:25px;line-height:1.05;display:block;margin-top:6px}.table-wrap{overflow:auto;border:1px solid #e2e8f0;background:#fff;border-radius:18px;box-shadow:0 8px 24px rgba(24,33,27,.06)}table{width:100%;border-collapse:collapse;min-width:900px}th,td{text-align:left;padding:13px;border-bottom:1px solid #e5e7eb;vertical-align:top}th{font:700 10px inherit;text-transform:uppercase;letter-spacing:.06em;background:#f8fafc}tr:last-child td{border-bottom:0}.subject-link{font-weight:900;color:#18211b;text-decoration:none}.subject-link:hover{color:#166534}.pagination{display:flex;justify-content:space-between;align-items:center;gap:16px;margin-top:16px}.pagination-contained{margin:0;border:1px solid #e2e8f0;border-top:0;background:#fff;padding:13px 16px;border-radius:0 0 18px 18px}.pagination-summary{display:flex;align-items:center;gap:7px;color:#667085;font:700 11px inherit}.pagination-summary strong{display:inline-flex;align-items:center;justify-content:center;min-height:30px;padding:0 10px;border:1px solid #cbd5e1;border-radius:9px;background:#f8fafc;color:#18211b}.pagination-links{display:flex;align-items:center;gap:7px;flex-wrap:wrap}.page-link{min-width:36px;height:36px;border:1px solid #cbd5e1;border-radius:10px;background:#fff;color:#18211b;text-decoration:none;display:inline-flex;align-items:center;justify-content:center;font:700 12px inherit}.page-link:hover,.page-link.active{background:#166534;border-color:#166534;color:#fff}.admin-attention{display:flex;align-items:center;justify-content:space-between;gap:18px;border:1px solid #86efac;background:#dcfce7;border-radius:18px;padding:14px 16px;margin-bottom:18px;box-shadow:0 8px 24px rgba(22,101,52,.08)}.admin-attention>div{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.attention-dot{width:10px;height:10px;background:#166534;border-radius:50%;box-shadow:0 0 0 4px rgba(22,101,52,.13)}.inbox-live{display:flex;align-items:center;gap:9px;font:700 11px inherit;color:#667085;margin-top:8px}.text-button{border:0;background:none;padding:0;color:#166534;text-decoration:underline;font:700 11px inherit;cursor:pointer;width:auto}.customer-actions{display:flex;gap:7px;flex-wrap:wrap}.customer-actions form{margin:0}.customer-actions .btn{padding:8px 10px;font-size:10px}.incident-quickbar{display:grid;grid-template-columns:minmax(220px,.65fr) minmax(360px,1.35fr);gap:26px}.incident-preview,.incident-admin-row,.incident-edit-form{border:1px solid #e2e8f0;background:#fff;border-radius:16px;padding:15px}.incident-preview[hidden]{display:none}.incident-admin-row{margin-top:14px;display:grid;grid-template-columns:minmax(0,1fr) auto;gap:18px}.incident-admin-actions{display:flex;gap:8px;align-items:flex-start;flex-wrap:wrap}.incident-admin-actions form{margin:0}.incident-admin-actions details{position:relative}.incident-admin-actions summary{list-style:none}.incident-edit-form{position:absolute;z-index:30;right:0;top:48px;width:min(520px,80vw);box-shadow:0 18px 45px rgba(24,33,27,.14);display:grid;gap:10px}.incident-history-row{display:flex;justify-content:space-between;gap:14px;align-items:center;padding:13px 0;border-bottom:1px solid #e5e7eb}.mailbox-diag-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:10px;margin-top:14px}.mailbox-diag-grid>div{border:1px solid #e2e8f0;background:#f8fafc;border-radius:12px;padding:12px}.mailbox-diag-grid span{display:block;font:700 10px inherit;text-transform:uppercase;color:#667085;margin-bottom:5px}.mailbox-diag-grid strong{display:block;overflow-wrap:anywhere}.hist-check{width:auto}.login{width:min(480px,calc(100% - 32px));margin:70px auto}.pill{display:inline-flex;border:1px solid #cbd5e1;border-radius:999px;padding:4px 8px;font:700 10px inherit;background:#fff}.preview-img{max-width:320px;max-height:220px;border-radius:12px;border:1px solid #e2e8f0;margin-top:10px}hr{border:0;border-top:1px solid #e5e7eb;margin:18px 0}
@media(max-width:1050px){.site-head nav{display:none}.head-actions{display:none}.mobile-nav-btn{display:block}.hero-grid,.grid2,.split{grid-template-columns:1fr}.footer-grid{grid-template-columns:1fr 1fr}.kpis{grid-template-columns:repeat(3,1fr)}}@media(max-width:850px){.admin-shell{display:block}.sidebar{display:flex;gap:5px;overflow:auto;border-right:0;border-bottom:1px solid #e2e8f0;padding:9px}.sidebar-label{display:none}.sidebar a{white-space:nowrap}.admin-main{padding:18px}.form-grid{grid-template-columns:1fr}.field.full{grid-column:auto}.ticket-meta{grid-template-columns:1fr 1fr}.incident-quickbar{grid-template-columns:1fr}.mailbox-diag-grid{grid-template-columns:1fr 1fr}}@media(max-width:600px){.service-strip .wrap,.footer-bottom,.ticket-top{flex-direction:column}.hero{padding:44px 0}.ticket-meta,.kpis,.footer-grid{grid-template-columns:1fr}.queue-box{width:100%}.pagination{align-items:flex-start;flex-direction:column}.pagination-links{width:100%}.admin-user span{display:none}}
/* v13 admin density */
.admin-main>.kpis{margin-bottom:10px}
.admin-main>.kpis+.kpis{margin-top:8px!important}
.admin-main>.kpis+.kpis .kpi{width:170px;min-height:76px}
.table-wrap{box-shadow:0 5px 18px rgba(24,33,27,.05)}
.card{box-shadow:0 8px 26px rgba(24,33,27,.07)}
.sidebar{min-height:100%}
@media(max-width:850px){.kpis{display:grid;grid-template-columns:repeat(2,minmax(0,1fr))}.kpi,.admin-main>.kpis+.kpis .kpi{width:auto}}
@media(max-width:520px){.kpis{grid-template-columns:1fr}}

/* v16 compact admin status cards and pills */
.admin-main>.kpis{
  gap:8px;
  margin-bottom:10px;
}
.admin-main>.kpis .kpi{
  width:122px;
  min-height:66px;
  padding:10px 11px;
  border-radius:12px;
  box-shadow:0 4px 12px rgba(24,33,27,.045);
}
.admin-main>.kpis .kpi span{
  font-size:9px;
  line-height:1.15;
  letter-spacing:.045em;
}
.admin-main>.kpis .kpi strong{
  font-size:21px;
  margin-top:4px;
}
.admin-main>.kpis+.kpis .kpi{
  width:145px;
  min-height:64px;
}
.badge{
  display:inline-flex;
  align-items:center;
  width:auto!important;
  min-width:0!important;
  min-height:0!important;
  height:auto!important;
  padding:3px 7px!important;
  border-width:1px!important;
  border-radius:999px!important;
  font-size:9px!important;
  line-height:1.15!important;
  font-weight:800!important;
  letter-spacing:.035em!important;
  white-space:nowrap;
}
.health-grid{
  display:grid;
  grid-template-columns:repeat(4,minmax(0,1fr));
  gap:10px;
  margin:14px 0 20px;
}
.health-card{
  border:1px solid #e2e8f0;
  background:#fff;
  border-radius:14px;
  padding:14px;
  box-shadow:0 5px 16px rgba(24,33,27,.05);
}
.health-card .health-label{
  color:#667085;
  font-size:10px;
  font-weight:800;
  text-transform:uppercase;
  letter-spacing:.06em;
}
.health-card .health-value{
  display:block;
  margin-top:5px;
  font-size:17px;
  font-weight:900;
  line-height:1.2;
}
.health-ok{color:#166534}
.health-warn{color:#b54708}
.health-bad{color:#b42318}
.recommendations{
  display:grid;
  gap:9px;
}
.recommendation{
  display:flex;
  gap:10px;
  align-items:flex-start;
  padding:11px 12px;
  border:1px solid #e2e8f0;
  border-radius:12px;
  background:#f8fafc;
}
.recommendation strong{display:block;margin-bottom:2px}
.recommendation p{margin:0;color:#667085;font-size:13px;line-height:1.45}
@media(max-width:1000px){.health-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:600px){
  .health-grid{grid-template-columns:1fr}
  .admin-main>.kpis{display:grid;grid-template-columns:repeat(2,minmax(0,1fr))}
  .admin-main>.kpis .kpi,.admin-main>.kpis+.kpis .kpi{width:auto}
}


/* v17 server diagnostics */
.diag-command{
  white-space:pre-wrap;
  overflow-wrap:anywhere;
  background:#111827;
  color:#dcfce7;
  border-radius:12px;
  padding:13px 14px;
  font-size:12px;
  line-height:1.55;
  border:1px solid #1f2937;
}
.diag-table{
  display:grid;
  grid-template-columns:repeat(2,minmax(0,1fr));
  gap:1px;
  background:#e2e8f0;
  border:1px solid #e2e8f0;
  border-radius:14px;
  overflow:hidden;
}
.diag-table>div{
  background:#fff;
  padding:12px 14px;
  display:flex;
  flex-direction:column;
  gap:4px;
  min-width:0;
}
.diag-table span{
  color:#667085;
  font-size:10px;
  text-transform:uppercase;
  letter-spacing:.05em;
  font-weight:800;
}
.diag-table strong{
  font-size:13px;
  overflow-wrap:anywhere;
}
@media(max-width:720px){.diag-table{grid-template-columns:1fr}}

.command-list{display:grid;gap:9px}.command-list .diag-command{margin:0}


/* v19 admin management */
.bulk-toolbar{
  display:flex;align-items:center;justify-content:space-between;gap:16px;
  padding:12px 14px;background:#fff;border:1px solid #e2e8f0;border-radius:14px 14px 0 0
}
.bulk-toolbar>div{display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.bulk-toolbar+.table-wrap{border-top-left-radius:0;border-top-right-radius:0;border-top:0}
.bulk-toolbar .btn:disabled{opacity:.4;cursor:not-allowed;transform:none}
.customer-check,#selectAllCustomers{width:16px!important;height:16px!important;box-shadow:none!important}
.cron-focus{border-color:#bbf7d0;background:linear-gradient(180deg,#fff,#f7fff9)}
.copy-row{display:grid;grid-template-columns:1fr auto auto;gap:8px;align-items:center}
.copy-row input{font-size:12px}
.cron-result{display:grid;grid-template-columns:auto 1fr;gap:8px 16px;margin-top:18px;padding-top:16px;border-top:1px solid #dcfce7}
.cron-result span{font-size:10px;text-transform:uppercase;letter-spacing:.06em;color:#667085;font-weight:800}
.cron-result strong{overflow-wrap:anywhere}
.merge-panel{margin-top:16px;padding-top:16px;border-top:1px solid #e2e8f0}
.merge-panel select{font-size:12px}
@media(max-width:700px){
  .bulk-toolbar{align-items:stretch;flex-direction:column}
  .copy-row{grid-template-columns:1fr}
}


/* v20 customer deletion fix */
.bulk-customer-table{border-top-left-radius:0;border-top-right-radius:0;border-top:0}.bulk-toolbar{border-radius:14px 14px 0 0}

/* v25 admin initiated tickets */
.admin-new-ticket-layout{align-items:start}
.admin-checkbox-row{display:flex!important;align-items:flex-start;gap:11px;border:1px solid #dbe3dc;background:#f7faf7;padding:12px 13px;border-radius:12px;cursor:pointer}
.admin-checkbox-row input{width:17px!important;height:17px!important;margin-top:2px;accent-color:#166534}
.admin-checkbox-row>span{display:flex;flex-direction:column;gap:3px}
.admin-checkbox-row strong{font-size:12px;color:#18211b}
.admin-checkbox-row small{font-size:10px;color:#64748b;line-height:1.35}

/* v28 messaging */
.message-head .badge{font-size:8px;padding:3px 6px;margin-left:6px;vertical-align:middle}
.twilio-channel-note{font-size:10px;color:#64748b}