1. Services Provided We offer web hosting and email services including, but not limited to, server space, email account hosting, domain-related services, and DNS management. The scope of services will be detailed in your service package.
2. Acceptable Use You agree not to use our services for any unlawful or abusive purpose, including: spamming, phishing, or sending unsolicited emails; hosting or distributing malware or illegal content; attempting to breach or compromise server security; or violating intellectual property laws. We reserve the right to suspend or restrict services for violations.
3. Account Security You are responsible for maintaining the confidentiality of your account credentials. Any activity under your account will be considered authorized by you.
4. Billing and Payments All services are billed in advance on a recurring basis. Payment is due according to the billing cycle associated with your account. Failure to make timely payments may result in service suspension or termination.
5. Service Availability We aim to provide reliable and consistent uptime. However, we do not guarantee 100% uptime and are not responsible for any loss caused by downtime, interruptions, or system failure.
6. Data Backup You are solely responsible for backing up your content. While we may offer backup solutions, we are not liable for lost data.
7. Support Technical support is provided via [email/support ticket/phone] during business hours. Emergency support outside of those hours is available at our discretion or under a separate agreement.
8. Termination of Services We reserve the right to terminate your service at any time, for any reason or no reason, by providing a minimum of 24 hours’ notice. During this period, you are responsible for transferring your data and services elsewhere. No refunds or compensation will be provided for any remaining term unless required by law or previously agreed in writing.
9. Customer Termination You may cancel your service at any time by providing written notice. Early cancellation may be subject to the terms of your billing agreement.
10. Limitation of Liability We are not liable for any indirect, incidental, or consequential damages arising from your use or inability to use our services.
11. Indemnity You agree to indemnify and hold harmless [Your Company Name], its employees, and affiliates from any claim arising from your use of the services or violation of these Terms.
12. Changes to Terms We may update these Terms at any time. Continued use of our services after changes are posted constitutes acceptance of the revised terms.
13. Governing Law These Terms shall be governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction over any dispute arising from or relating to these Terms or your use of our services.
